Terms of Service

Last updated: 1/13/2026

1. Acceptance of Terms

By accessing and using Mystery AI ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

Mystery AI provides a platform that connects businesses with mystery shoppers to conduct customer experience evaluations. The Service includes AI-powered analysis of mystery shopping reports and business insights.

3. User Accounts

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password.

4. User Conduct

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Submit false or misleading information
  • Interfere with the proper functioning of the Service
  • Attempt to gain unauthorized access to the Service

5. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.

6. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Mystery AI and its licensors. The Service is protected by copyright, trademark, and other laws.

7. Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation.

8. Limitation of Liability

In no event shall Mystery AI, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

9. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

10. Contact Information

If you have any questions about these Terms of Service, please contact us at:

Email: legal@mysteryai.com
Address: [Your Business Address]